International Shipping: Order Process
Option 1 - Freight Forwarding: Create an account profile → place and pay for order → provide contact details for freight forwarder.
Option 2 - Invoice Shipping Separately: Create an account profile →place and pay for order →select shipping to be billed separately.
Option 1 - Freight Forwarding
The biggest challenge for our international accounts is the cost of shipping.
We've found that the most affordable and quickest way to deal with that is for the customer to use a their own local freight forwarder (UPS/ DHL/ FEDEX or any other small package specialist etc) so that they can manage shipments and the relevant duties and brokerage expenses easily and negotiate rates etc. If this is viable option please include the contact details and your account number in the order notes field when you place your order.
Once an order is picked and packed (usually within 24 hrs) we send through the dimensions and weight and a commercial invoice for you to share with your local agent. The agent would then email us the shipping labels and arrange the pick up.
Option 2 - Invoice Shipping Separately
Once an order is placed we will pick and pack and generate a quote for international freight with duty pre-paid. We will invoice you separately for the freight. Once paid, the order is released for shipment.
Our cases are of six pairs, so to keep the cost down and maximize efficiencies, we suggest ordering in multiples of six pairs whenever possible - mixed cases ok.
For larger orders, cases can be palletized for additional savings.
The most efficient way to ship is by the container load. A 20 foot container holds about 2300 pairs. Email firstname.lastname@example.org for container direct pricing.